We understand that purchases are not always right. First Colours will accept your return if you change your mind within 14 days of receiving your garment. To receive a store credit or refund, the items must be returned in their original condition with the original packaging and all tags attached.
We can’t accept returns for garments that have been worn, washed or altered in any way. Please also take care when trying on garments, as we will not accept garments that have incurred any marks, stains, makeup stains or odours.
Please view our Terms and Conditions for further details before returning your parcel.
To arrange a return please email email@example.com with ‘Return - Your Order Number’ as the subject line.
TERMS AND CONDITIONS
We do not accept returns outside of our 14 day return policy. We do not accept returns on items if they are not returned in original condition. If you return your products and they have been worn or damaged the goods will be returned back to you. Any return shipping costs incurred by the customer are non-refundable. Store Credits are non-refundable.
We will open an investigation into any faulty products before they are returned. If your items are deemed not faulty we will not accept a return.
Sale items are final and not eligible for return or refund.
FAULTY AND INCORRECT ITEMS
Should you receive damaged or faulty goods, an incorrect order or feel it is not as advertised please contact us within 14 days of purchase so we can determine the next course of action. Be sure to provide your order number as well as photos or videos so we can assist you as quickly as possible. These will be assessed on a case by case basis. Faulty items do not include those that have already been worn.
COST OF RETURNS
Customers need to arrange postage at their own cost.
Ensure due care is taken to return the item to the warehouse in its original condition. We highly recommend using the original packaging your product arrived in.
Your pieces will be considered returned once we receive them at First Colours. They will be assessed and processed for a store credit or refund. We process all returns within 3-5 business days of receiving your items, we will send you an email with the details of your processed return.
Refunds will be returned to the account or payment method used to make the original purchase. Please allow 5-10 business days for this to appear in your account.